The return of purchased goods is subject to the following conditions: all items should be in their original condition (all accompanying tags and tickets should not have been removed or damaged), they should not have been washed or treated (with perfumes, laundry detergents, etc.), and they should not have been soiled, damaged or worn.
For the avoidance of doubt and based on the Consumer Protection Act, the customer can return an item no later than 14 days after the item was delivered.
Terms and conditions for the return of items are in accordance with the requirements of the Consumer Protection Act.
The customer can find the original act in full on the Consumer Protection Commission’s website. Link: https://www.kzp.bg/
Consumer Protection Commission’s address in Sofia:
Slaveykov Sq. 4A
The return of items from the Buyer to the Seller is done by sending the items via courier.